Refund Policy
Last updated: April 1, 2023
We at VerdantRidgePark value our customers and are committed to ensuring satisfaction with every order. If you are not entirely satisfied with your purchase, our refund policy outlined below will assist you with the process.
Cancellation and Refund Eligibility
You may cancel your order within 10 minutes of placing it, as our goal is to prepare and deliver your order promptly. To cancel your order, please call us immediately at +39 06 1234 5678. If the cancellation is confirmed by our team, a full refund will be initiated in the original payment method.
Quality Concerns
If you receive an order that does not meet our high quality standards, please contact us within 2 hours of receipt with a detailed description of the issue, and, if possible, a photo of the product received. Our team will assess the matter and, if deemed appropriate, we will provide a replacement at no additional cost or a full refund of the affected item(s).
Non-Delivery or Incorrect Order
In the event that you do not receive your order, or if you receive incorrect items, please notify us within 30 minutes of the scheduled delivery time. Upon verification, we will either dispatch the correct order or process a refund for the missing/incorrect items. We strive to ensure accuracy with every order and apologize for any inconvenience caused.
Process for Requesting a Refund
To request a refund or report a problem, please contact us with your order number, contact details, and a brief explanation of the issue. You can reach us at +39 06 1234 5678 or visit our location at 17 Pizza Lane, Margherita, Rome, 00184, Italy.
Processing Refunds
All refunds will be processed within 7-10 working days. The credit will automatically be applied to your original method of payment. Please note that depending on your financial institution, it may take an additional 3-5 business days for the funds to be reflected in your account. If you have not received your refund within this timeframe, please contact us for assistance.
Currency
All refunds will be processed in the local currency, €. The actual amount received may vary based on exchange rate fluctuations if you are using an international credit/debit card.
Amendments to This Policy
VerdantRidgePark reserves the right to revise this Refund Policy at any time. Changes will take effect immediately upon their posting on our website verdantridgepark.site. We encourage you to periodically review this page for the latest information on our refund practices.
Contact Us
If you have any questions or concerns regarding your order or this Refund Policy, please do not hesitate to contact us at +39 06 1234 5678. We are dedicated to ensuring that your experience with VerdantRidgePark is nothing short of excellent.